United Kingdom
3
Locations
21.5″
PCAP Touchscreen Size
7-day
On-Site Support
1
Locked-Down Allergen Platform
Overview
Allergen information that’s always accurate, always accessible.
Pret A Manger operates within Welcome Break motorway service stations: a high-footfall, fast-paced environment where customers need accurate allergen information quickly. As food safety regulations evolved, the need for a robust digital solution became both a compliance requirement and a customer experience priority.
IUF installed 21.5″ PCAP LCD touchscreen allergen boards across Pret A Manger’s Welcome Break locations, configured for clear, self-serve access to ingredient and allergen information by product. The system runs on a locked-down URL structure, restricting screen access to the approved allergen platform only, ensuring content accuracy and maintaining the secure, branded environment Pret A Manger requires at every touchpoint.
Journey & Experience
Customers shouldn’t need to ask a team member to find out what’s in their food.
- 21.5″ PCAP touchscreen – responsive, intuitive display allowing customers to browse products and view full ingredient and allergen information without staff assistance
- Product-level allergen browsing – customers search or browse by product to view ingredient lists and allergen flags, supporting confident food choices
- Locked-down URL system – screens restricted to the approved allergen platform, preventing navigation outside the intended experience
- Brand-aligned integration – displays integrated into Pret A Manger’s environment within Welcome Break, maintaining visual consistency across each location
Technology Architecture
Secure, compliant, and built to run reliably in a high-traffic QSR environment.
Core Infrastructure
- Locked-down URL system – screens restricted to the approved allergen platform, ensuring only accurate, authorised content is accessible
- Allergen platform integration – real-time, product-level ingredient and allergen data aligned with current Pret A Manger menu information
Hardware Ecosystem
- 21.5″ PCAP LCD touchscreens – capacitive touch, positioned in customer-facing areas across all three Welcome Break locations
Support Model
- Seven-day on-site support across all Pret A Manger Welcome Break locations
Implementation
Installed within live, trading environments without disrupting service during peak motorway trading hours.
Phase 1 – Configuration
- Allergen platform confirmed and locked-down URL system configured per screen
- Touchscreens specified for the QSR environment and customer interaction requirements
Phase 2 – Installation
- Allergen boards installed in customer-facing areas across all three locations
- Locked-down access confirmed and tested at each unit
- Displays integrated into Pret A Manger’s brand environment
Phase 3 – Go-Live
- Allergen boards live and operational across all three locations
- Seven-day support established for ongoing reliability
- Content maintained in line with Pret A Manger menu updates
Outcomes
Self-serve allergen access
Customers can now access full ingredient and allergen information independently, without asking a team member or locating printed materials, supporting faster, more confident food decisions at every visit.
Compliance through technology
The locked-down allergen platform ensures only accurate, approved content is accessible at all times, reducing compliance risk and supporting Pret A Manger’s food safety obligations without operational overhead.
Consistent across every location
Fully integrated into Pret A Manger’s environment within Welcome Break, the allergen boards maintain brand and visual consistency across each site, reinforcing trust for health-conscious customers.
